TERMS & CONDITIONS
BOOKING TERMS
Aura Surf Resort does not accept any liability for any injury, damage, loss, delay, additional expenses or inconvenience to You, caused directly or indirectly by forces of nature or other events which are beyond Aura Surf Resort’s control. This includes:
Force Majeure
Pandemics
War, Civil disturbance
Earthquakes, Tsunamis, Fire, Floods, Unusually severe weather
Acts of God
Acts of Government or of any authorities
Accidents to or failure of machinery or equipment
Industrial action
Airline board fees and any excess baggage costs ( please refer to airline terms & conditions which were updated on July 31 2023 )
TRAVEL INSURANCE
Travel Insurance is mandatory for all guests staying at Aura Surf Resort. We strongly recommend purchasing comprehensive travel insurance that covers:
Medical Evacuation option
Costs incurred due to delayed or canceled flights
Missed flight connections
Natural disasters
Reduced holiday days/nights due to unforeseen circumstances
DEPOSIT PAYMENT
An invoice for a 30% deposit will be sent to you once your preferred dates are set
Payment of the 30% deposit is required within 10 days of the invoice being issued to confirm your booking
The 30% deposit will contribute to the total cost of your booking
Deposits are non-refundable
The remaining balance is required to be paid in full no later than 60 days prior to your arrival date
Any changes to your booking after your deposit has been paid will be subject to availability
No credit will be offered for any bookings canceled after deposit payment is received
BALANCE PAYMENT
An invoice will be issued to you for the balance payment for your booking upon receipt of your deposit payment
A reminder will be sent to you one week prior to the due date for your balance payment
Failure to pay the balance in full by the due date will result in your booking being canceled by Aura Surf Resort
In the case that you do not make the balance payment by the due date, the 30% deposit is non-refundable
Any changes to your booking after your balance has been paid will be subject to availability
No credit will be offered for any bookings canceled after balance payment is received
PAYMENT FOR BOOKINGS MADE WITHIN 60 DAYS OF ARRIVAL DATE
If your booking is made within 60 days of your arrival date, you will be issued with a Tax Invoice for the full amount of your booking
100% payment is required within 10 days of your arrival date to confirm your booking
Your payment is non-refundable for bookings canceled after payment is received
Any changes to your booking after your invoice has been paid will be subject to availability
No credit will be offered for any bookings canceled after payment is received
CANCELLATION POLICY
Aura Surf Resort does not offer partial or full refunds or credits for:
Bad weather, Poor surf conditions, Natural disasters
Illness, Injury
Global, national or local political situations
Pandemics
War, Terrorism
Missed flight connections, Canceled or rescheduled flights
Personal or work issues that prevent you from traveling
Lost or missing items, either at Aura Surf Resort or in transit to Aura Surf Resort
Refer to TRAVEL INSURANCE for mandatory insurance cover.
TRAVEL INFORMATION AND REQUIREMENTS
If you require assistance with your flight booking from Medan to Simeulue, Aura Surf Resort takes no responsibility for any flight delays, cancellations, reschedules and any incurred costs as a result.
You are required to cover the following travel expenses:
Your return flights to Simeulue
If applicable, you accommodation for stopovers such as Medan
Airline board fees and any excess baggage costs ( please refer to airline terms & conditions which were updated on July 31 2023 )
Your Tourist Visa costs, paid on arrival in Indonesia
Any costs to extend your Tourist Visa, if your stay is planned for longer than 30 days
You are required to have the following to enter Indonesia:
A valid passport with a minimum of 6 months validity from the date that you will depart Indonesia to return to your home country
A Tourist Visa, which is processed on arrival in Indonesia
ANY PAYMENT (DEPOSIT, BALANCE, PAYMENT IN FULL) CONFIRMS THAT YOU ACCEPT THESE TERMS AND CONDITIONS